Orders and shipping
How long does delivery take?
Orders are processed in 1–3 business days. Delivery to the US then takes about 5–11 business days. Every order ships with tracking.
Do I pay customs or import duties?
For US orders, duties are included in our shipping cost. Orders to other countries may be subject to local import taxes.
Can I change my order?
Email us within 12 hours of ordering and we'll do our best before it ships.
The Folvia Bag
Is it allowed as a carry-on?
Closed, it measures 20.5 × 12.5 × 10 in (52 × 32 × 25 cm). Limits differ by airline and fare. Check our Carry-On Guide before you fly.
What fits inside?
A suit or dress on its hanger, folded clothes in the base, and shoes in the included mesh pouch.
Returns
What if it isn't right for me?
You can return it within 30 days of delivery. See our Returns page.