Arrived damaged or wrong? Email a photo to folviashop@gmail.com within 7 days of delivery. We send a free replacement or a full refund, and you keep the item. No return needed.
Changed your mind?
You can return unused items in their original packaging within 14 days of delivery.
- Email folviashop@gmail.com with your order number. We reply within one business day.
- We reply with the return address and instructions. Return shipping is on you.
- We refund the item price as soon as the item arrives. Customers in the EU and UK also get the original standard shipping back, and proof of postage is enough to start the refund.
Avoid a return
Most returns happen because a bag was bigger or smaller than expected. Check the measurements on the product page and your airline in our Carry-On Guide before you order. Questions? Email us, we answer within one business day.
EU and UK customers
Your statutory right of withdrawal and the model form: Refund Policy.